Heroes of Gielinor

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Technical Support


If you’re having connectivity issues, visit this page and follow the steps. If the issues persist, please send a support ticket outlining the issue and describing the events.

Visit our performance guide here. If your performance issues persist, send in a support ticket and a specialist will organise a time and date to help you.

Having issues around particular integrations? Include images and videos on the issue you’re having, send it in and we will get back to you as soon as possible.

If you would like to assistance in setting up your client graphics to better suit your device, submit a ticket and we will send guidelines catered to you.

When submitting audio tickets, please include your output settings and product so we may best help you.

Website not working properly? Send in images and clips of what you’re experiencing so we can solve it.



Whether it is technical, billing, account or general advice, submit a ticket! As long as they don’t fall through the cracks, we will get back to you as soon as we can.